TEN support

Let’s get you moving again.

Tell us what happened, what you expected, and which iPhone or Apple Watch you are using. We will do our best to help.

Before you write

For a run that did not behave as expected, please include whether the screen was locked, whether background audio was enabled, and whether you were using an Apple Watch. Please do not send health information, screenshots with private information, or your route unless we ask for it.

Common questions

Can I repeat a session?

Yes. Completed sessions remain available to repeat, and repeats keep your next new session queued.

Does TEN need an account?

No. Your plan, run log, routes, preferences, and optional heart-rate summaries stay on your device.

Does TEN track my location?

Only when you allow it. During an active run, location can draw your route and calculate distance. It is stored on your device and is not sent to TEN.

Can I use TEN without location?

Yes. The run timer, coaching, audio cues, haptics, and progress log work without route tracking.